FAQ & Troubleshooting

1. I get error message “cURL error 6: Could not resolve host”

1. Make sure your store is accessible by the external URL. Local installation of Shopware 6 is not supported by the app.

2. Possible solution:

   Change the APP_URL in the .env file from “local_store_url” to “external_store_url”. Make sure you have specified actual HTTP or HTTPS

3. Uninstall and install the app again. Switching the app on and off will not address the issue

4. Clear browser cache, or use the incognito window.

2. I get an error message “Write access to entity “acl_role” are not allowed in scope “user”

1. Make sure to change the APP_URL in the .env file from “local_store_url” to “external_store_url”. Make sure you have specified actual HTTP or HTTPS
2. Uninstall and install the app again. Switching the app on and off will not address the issue
3. Clear browser cache, or use the incognito window.

3. Property values are empty after exporting products.

1. Make sure the properties visible and selected on the Mapping Step on the Export Profile.
2. If you do not see the properties on the Mapping Step, then make sure your properties are correctly translated into en-GB in Admin. Our app uses, as well as Shopware en-GB as system language (uuid: 2fbb5fe2e29a4d70aa5854ce7ce3e20b) thus all properties must have name translations in en-GB.

4. How to setup the app on staging/dev environment

1. Login into your Shopware Merchant account and add a new Test shop with a staging domain, e.g., staging.example.com
2. Login to your staging Shopware and set your live license domain as example.com
3. Set staging domain in .env file - https://staging.example.com/ - on staging server.
4. Resolve app url

   1. If you copied your production environment and the Import/Export app is already installed: Run the following command:

      bin/console app:url-change:resolve reinstall-apps

      for Shopware versions > 6.7.3.0 use:

      bin/console app:shop-id:change reinstall-apps

   2. If the app is not yet installed. Simply install the app to your staging shop from the Shopware store.

Note: Import/export profiles will not be copied from live to your staging store. You will need to manually create new profiles.

5. How to go live with app

If you used the app on staging environment and now want to go-live with your store. Run the following command:

bin/console app:url-change:resolve move-shop-permanently

or for Shopware versions > 6.7.3.0:

bin/console app:shop-id:change move-shop-permanently

In this case, our app will communicate with your live store instead of staging.